The electronic ticket or voucher is neither exchangeable nor refundable and cannot be cancelled. It is personal and non-transferable and may not be reproduced. During checks at the entrance to the event venue, a valid official photo ID may be requested to identify the purchaser of the tickets (passport, driving licence or identity card). This coded ticket is only valid for the venue, session, date and time specified above. Otherwise, the ticket will not be valid. We recommend that you arrive at least 15 minutes before the start of the event. Access to the venue is not guaranteed 5 minutes before the start of the event and no refund will be given.